Help – Register

If you’re already registered for Online Banking or the BOQ Specialist mobile app, please select the ‘log in here’ button before attempting to access your account.

If you’re registering for online banking for the first time, you’ll need to enter your Client Number, Password, Credential ID and Security Code.

1. Client Number
This is the Client Number assigned to you as an individual. Entering a Client Number associated with your super fund, trust, company or in joint names will not work.

2. Password
You have been sent a temporary password to your mobile phone via SMS or received a temporary password from the Client Service team. If your temporary password has expired, please contact the Client Service Centre on 1300 160 160 or +61 2 9293 2121 if calling from overseas.

3. Credential ID
Your 12-character Credential ID (e.g. SYMCXXXXXXXX). If you have VIP Access installed on your mobile device, your Credential ID is displayed when you open the app. If you’re using a VIP Credential card, the Credential ID is printed on the card.

4. Security Code
Your current 6-digit security code can be found in your VIP Access mobile app or from your VIP credential card.

Forgot your password?
To reset your online banking password, select the ‘Forgot my password’ option and follow the prompts. If you need any assistance resetting your password, please contact our Client Service Centre, available on 1300 160 160, or +61 2 9293 2121 if calling from overseas.

 

Locations:

Sydney
Level 15, 255 George Street, Sydney NSW 2000

Melbourne
Level 49, 120 Collins Street, Melbourne VIC 3000

Brisbane
Level 3, 100 Skyring Terrace, Newstead QLD 4006

Perth
Level 4, 111 St Georges Terrace, Perth WA 6000

Adelaide
Unit 5, 121-129 Hutt St, Adelaide SA 5000